Arvest Bank ranks highest both in the South Central Region and in the Southwest Region in the J.D. Power 2014 Retail Banking Satisfaction Study. This is the sixth year Arvest has been recognized with a J.D. Power award and the 10th overall regional award during this time.
Previously, Arvest has been ranked highest in satisfaction with retail banking in the Southwest (2010, 2011, 2012, 2013, 2014), Southeast (2009) and South Central (2010, 2012, 2013, 2014) regions. The 2014 study was conducted with more than 80,000 banking consumers throughout 11 regions across the United States.
“Receiving this award consecutively over the past several years speaks volumes about the level of customer service our Arvest associates provide every day,” Mike Jacimore, aales manager of Arvest Bank, Fort Smith Region, said in a statement. “It is a great honor that our valued customers have told us once again why they trust us with their financial needs.”
In the South Central Region, Arvest received the highest score in four factors analyzed by the study—product offerings, facility, account information, and channel activities. The South Central Region is comprised of five states: Alabama, Arkansas, Louisiana, Mississippi and Tennessee. In the Southwest Region, Arvest received the highest score in five factors—fees, product offerings, facility, account information, and channel activities. The Southwest Region is comprised of six states: Arizona, Colorado, New Mexico, Nevada, Oklahoma and Utah.
Arvest Bank operates more than 260 bank branches in Arkansas, Oklahoma, Missouri and Kansas through a network of 16 locally managed banks, each with its own board and management team. These banks operate in more than 120 communities.